• Registering for TXU Energy E-Bill
• Browser Requirements

• Viewing Customer Summary
• Viewing Account Summary
• Viewing Bill Details
• Knowing Your Bill
• Viewing Billing History

• Scheduling a Payment
• Modifying a Payment
• Deleting a Payment
• Viewing Payment History

• Adding or Deleting a TXU Energy Account
• Choose to Turn Off Paper Bill
• Turning Paper Bill Back On
• Modify User Information and / or Banking Information
• Changing Your Password
• Changing Your E-mail Address
• Deactivating Service

• Contributing to the Energy Aid Funds (for residential accounts only)
• Canceling Your TXU Energy E-Bill
• Contacting Customer Service

To begin receiving your bill electronically, you must register for TXU Energy E-Bill. This service allows you to receive your bill online and to specify when to pay your bill, as well as how much to pay on a particular bill.

To register for the service:

1. First, click the Sign Up! button on the TXU Energy E-Bill Logon page to begin the registration process.
2. Next, click Start Now! and follow these easy steps to process for securing your information.
3. Then, click Register Now.
4. Nominate the Type account you will be registering the service for. You have two choices Residential accounts or Business accounts. Only one account type can be registered per enrollment. If you wish to have online service for multiple account types (you want to service business accounts and residential accounts through the TXU Energy E-Bill service), you will need to set up two separate enrollments.
5. Select if you wish to only "view" your billing information online, or if you want the full online service of "view and pay" through the TXU Energy E-Bill services.
6. Enter your personal User Information. This includes creating a user name and password, entering your e-mail address, and providing a password hint.  You will also need to enter your name, address, phone number(s) and birthdate. You must be 18 or older to register for TXU Energy E-Bill.
   
7. Next, If you have chosen the full service to view and pay your TXU Energy bills online, you will need to enter your Banking Information. Enter your Banking Information exactly as it appears on your bank statement. Note: To provide us with your bank's routing number and your checking account number, please have a check ready for reference purposes.  Complete the User Information section. 
8. Click Next. 
9. Review your Banking and User Information for accuracy.
10. Click Edit to make modifications if necessary.
11. When finished, click Submit.
12. Next you must add the accounts you would like to register for TXU Energy E-Bill. On the Thank You for Registering page, click TXU Energy account to add a TXU Energy account.
13. Enter your account information and service zip code.
    Note: Please have your TXU Energy paper bill(s) ready to assist you in providing us with your account number(s). Click on the TXU Energy bill link for assistance. Service zip code refers to the zip code where the TXU Energy service is provided.
14. Click Update.
15. If your TXU Energy account number has the following format: xxx-xxxx-xx-x, your registration process is now complete.
16. If your TXU Energy account number has the following format: xxxxxxxxxx-x, you will see an Account Owner page. Since multiple people can be associated with this type of TXU Energy account, you must select the person who is registering for TXU Energy E-Bill.
17. Click Submit.

You will receive an email welcoming you to the TXU Energy E-Bill program. Existing TXU Energy customers will immediately have their bill available online for viewing and payment. New customers will have their bill available online at the end of their first billing cycle.

Definitions:

Account	TXU Energy account number as it appears on your paper bill.
Service Zip Code	Zip code of the location where TXU Energy service is being provided.
ABA Routing Number	9-digit number located on the bottom left corner of your check.
Account Number	Checking account number to be debited for bill payment, also located on the bottom of your check.
Name	Your full name as it appears on the bank statement.
Address	Your address (Street, City, State, Zip).
Work Phone	Your work phone number.
Home Phone	Your home phone number.
Social Security Number	Your 9-digit Social Security Number (optional).
Date of Birth	Your date of birth (Required for identification purposes. You must be at least 18 years old to register for TXU Energy E-Bill).
User Name	Your unique identifier for TXU Energy E-Bill. User Name must be at least 8 characters (letters and numbers).
Password	To help ensure the security of personal and banking information. Password must be between 6 and 32 characters and have at least one capital letter.
Password Hint	By entering a Password "hint" only you know, we will be able to retrieve your Password or User Name if you ever forget them in the future.
E-mail	The e-mail address to which all TXU Energy E-Bill correspondence will be sent.

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To deactivate service:

Please refer to the "Canceling Your TXU Energy E-Bill" help topic for information about deactivation of service.

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To change your password:

1. Click the User Profile link in the navigation bar.
2. Click the Edit button next to the User Information section.
3. The User Information page now appears where you can edit your password.
4. After changes are complete, click the Update button at the bottom of the page.
5. The User Profile page appears with your updated information.

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To change your e-mail address:

1. Click the User Profile link in the navigation bar.
2. Click the Edit button next to the User Information section.
3. The User Information page now appears where you can edit your e-mail address.
4. Re-enter your e-mail address to confirm change.
5. Click the Update button at the bottom of the page.
6. The User Profile page appears with your updated information.

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E-Bill currently supports the following browsers:

• Internet Explorer 4.0 - 6.0
  Click here to upgrade.
• Netscape 4.7x, 6.2
  Click here to upgrade.

In order to logon to the TXU Energy E-Bill Application, you must have your browser security settings properly configured. Configuring your browser settings include enabling cookies and javascript.

Internet Explorer 4.0 - 5.5

Cookies

• Click on "Tools => Internet Options …"
• Click on the "Security" tab
• Click on "Custom Level …" button
• Find the cookies section and enable the following cookies
  - Cookies that are stored on your computer
  - Per-Session Cookies

Javascript

• Click on "Tools => Internet Options …"
• Click on the "Security" tab
• Click on "Custom Level …" button
• Scroll down to the "Scripting" section of the pop-up window
• Under "Active Scripting", select "Enable"

Internet Explorer 6.0

Cookies
You must select either Automatic Cookie Handling or Advanced Cookie Handling. Refer to the notes below on proper configure for each of these options.

Automatic Cookie Handling

• Click on "Tools => Internet Options …"
• Click on the "Privacy" tab
• Set the automatic cookie handling no higher than "Medium High".

If your cookies setting is not configured correctly, you will receive a session timeout when attempting to logon

Note: It is possible to set a custom browser setting exclusively for the TXU Energy E-Bill site. This requires that the automatic cookie handling setting be between "Low" and "High". See Automatic Cookie Handling above, then follow the instructions below:

• Click on "Tools => Internet Options …"
• Click on the "Privacy" tab
• Click on the "Edit" button in the Web Sites section
• Type in the following URL: http://www.txuebill.com/ and click "Allow"

Advanced Cookie Handling

• Click on the "Advanced ..." tab
• Set browser to "Accept" first-party cookies or "Always allow session cookies".

Javascript

• Click on "Tools => Internet Options …"
• Click on the "Privacy" tab
• Click on the "Custom Level…" button
• Scroll down to the "Scripting" section of the pop-up window
• Under "Active Scripting", select "Enable"

Netscape 4.7x

Cookies

• Click on "Edit => Preferences…"
• Click on the "Advanced" category
• Choose to "Accept all cookies" or "Accept only cookies that get sent back to the originating server"

Javascript

• Click on "Edit => Preferences…"
• Click on the "Advanced" category
• Check the box labeled "Enable Javascript"

Netscape 6.2

Cookies

• Click on "Edit => Preferences…"
• Click on the "Privacy & Security / Cookies" section
• Select "Accept all cookies"

Javascript

• Click on "Edit => Preferences…"
• Click on the "Advanced" category
• Check the box labeled "Enable Javascript"

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The Customer Summary page displays TXU Energy account information for accounts you've registered on TXU Energy E-Bill. The information displayed includes the bill date, amount due, due date, billing cycle and last online payment received on your most recent bill for each TXU Energy account. It is the first page that displays when you logon to TXU Energy E-Bill.  You can view your detailed bill statement by clicking on the desired Bill Date. If you have also enrolled for the full service to view and pay, click Pay Bill for the account you would like to pay.

To view customer summary:

• Click on Customer Summary in the top right navigation menu.

Definitions:

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The Account Summary page displays for TXU Energy accounts that have the following format: xxxxxxxxxx-x. The Account Summary page does not display for TXU Energy accounts that have the following format: xxx-xxxx-xx-x. The Account Summary page summarizes a TXU Energy account. It displays Previous Charges, Payments and Balance Forward. It repeats the Total Amount Due and Payment Due Date. It also lists the Service Agreements associated with the TXU Energy account. You can view your detailed bill statement by clicking on the desired Service Agreement (e.g., Electric Service - Residential). View and Pay E-Bill users can pay a bill by clicking the 'Pay Bill' button. Note that payments are applied to the account, not to individual Service Agreements.

To view account summary:

• For accounts that have the following format: xxxxxxxxxx-x, click on Account Summary in the top right navigation menu. Account Summary is only accessible once you have selected an account from the Customer Summary. Account summary is not available for TXU Energy accounts that have the following format: xxx-xxxx-xx-x.

Definitions:

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The way in which you view bill details varies depending upon the type of account and your account number format (for TXU Energy accounts).

To view bill details for TXU Energy accounts formatted xxx-xxxx-xx-x:

1. From the Customer Summary page, click on the Bill Date of the bill you would like to view.
2. Use the scroll bar on the right to view the bottom portion of your bill.

To view bill details for TXU Energy accounts formatted xxxxxxxxxx-x:

1. From the Customer Summary page, click on the Bill Date of the bill you would like to view.
2. From the Account Summary page, click on the Service Agreement you would like to view.
3. Use the scroll bar on the right to view the bottom portion of your Service Agreement details.

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Billing History enables you to view details for up to 13 months of bills for each account registered on TXU Energy E-Bill. The way in which you view billing history varies depending upon the type of account and your account number format (for TXU Energy accounts).

To view billing history for TXU Energy accounts formatted xxx-xxxx-xx-x:

1. Click the Billing History tab (accessible once you've selected an account from the Customer Summary page).
2. Billing History displays the bill date, average temperature for the month (electric), average daily cost, energy usage (electric), and the total charges.
3. Click on the Bill Date to view the bill details for a particular bill.
4. Use the scroll bar on the right to view the bottom portion of your billing history.

To view bill details for TXU Energy accounts formatted xxxxxxxxxx-x:

1. Click the Billing History tab (accessible once you've selected an account from the Customer Summary page).
2. Billing History displays the account number, bill date and total charges. For each Service Agreement listed, Billing History displays the Service Agreement name and average daily cost associated with that Service Agreement.
3. Click on the Bill Date to view the Account Summary for a particular bill.
4. Click on the Service Agreement name (e.g., Electric Service - Residential) to view the Service Agreement details.
5. Use the scroll bar on the right to view the bottom portion of your Service Agreement details.

Definitions:

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The Pay Bill page allows you to schedule a payment at any time for all of your TXU Energy accounts. Multiple payments may be scheduled at one time. Payments can be scheduled for up to six months in advance. You can also enter different payment amounts, larger or smaller than the amount due on your statement.

To schedule a payment:

1. From the Customer Summary page, click on the Pay Bill button for the account you would like to pay.
2. Enter the Payment Date and Amount to Pay if you wish to schedule a different payment from the default values. Click on the Calendar for assistance with Payment Date selection.
3. Click Submit.  The Payment Confirmation page displays your confirmation number (print page if desired).
4. Click on the Payment History link to verify the payment has been scheduled and the confirmation number is correct.

Note: We recommend choosing a Payment Date at least 5 days prior to the Due Date to guarantee prompt payments. Modifications to your scheduled payment can be made until 11:59 PM Central Standard Time, the day before the scheduled payment date. Scheduled payments may take up to 5 business days to process.

Definitions:

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The Payment History page displays a list of online payments made within the last 13 months. All payments are displayed in date order with most recent payment dates listed last. The list can be customized by the scheduled date and/or status. The payment list shows the payment's status, scheduled payment date, amount of payment and confirmation number. Scheduled payments can be modified or deleted.

Note: The payment history reflects online payments made since your registration with TXU Energy E-Bill.  Payment history does not display payments mailed to TXU Energy or paid by alternative methods.

To view payment history:

1. From the Customer Summary page, click on the desired Bill Date of the bill you would like to view.
2. Click on the Payment History tab found in the menu bar.
3. Select All Dates or enter specific date parameters.
4. Click Submit.

Definitions:

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Changes to a payment amount or date can be made until 11:59 PM Central Standard Time, the day before the scheduled payment date.

To modify a payment:

1. From the Customer Summary page, click on the desired Bill Date of the bill you would like to view.
2. Click on the Payment History tab.
3. Click Edit to the right of the scheduled payment you would like to modify.
   Note: Only payments with a status of scheduled can be modified or deleted.
4. Enter the new Payment Date and Amount to Pay you wish to schedule. Click on the Calendar for assistance with Payment Date selection.
   Note: To guarantee prompt payments, a Payment Date of at least 5 days prior to the Due Date is recommended.
5. Click Submit.  The Payment Confirmation page displays with a confirmation number.
6. Click on the Payment History link to verify the payment has been scheduled and the confirmation number is correct.

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You can delete/cancel a scheduled payment until 11:59 PM Central Standard Time, the day before the scheduled payment date.

To delete a payment:

1. From the Customer Summary page, click on the desired Bill Date for the bill you would like to view.
2. Click on the Payment History tab.
3. Click Edit to the right of the payment you would like to delete.
   Note: Only payments with a status of scheduled can be modified or deleted.
   
4. Verify displayed payment is the transaction to be deleted.
5. Click Delete. Payment Confirmation page displays with message noting that the transaction has been deleted.
6. Click on the Payment History link to verify payment was deleted.

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Your User Profile allows you to modify your account information as well as your user and banking information entered during initial registration.

To add/delete accounts:

1. Click on User Profile in the top right navigation menu.
2. Click the  Edit button next to TXU Energy within the Account Information section. The Account Information page for TXU Energy accounts will display with information you previously submitted.
3. Click the checkbox to the right of account numbers to be deleted. Note that clicking the checkbox will remove an account from TXU Energy E-Bill, it will not delete the actual account.
   
4. Enter new account numbers in the appropriate section (New Accounts).
5. Click Update.  The User Profile page will display the updated information you submitted.
6. Review the information for accuracy.
7. Repeat steps for additional changes if necessary.

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1. Go to your User Profile.
   Note: You may also choose to turn off your paper bill for a single account from the Bill Detail page for that account.
2. Click on the Edit button to modify your Account Information. (Paper status indicated on the User Profile should be "On")
3. Deselect the Paper Bill checkbox on accounts for which you would like to have paper turned off. Click Submit.
4. Agree to the Paper Statement Agreement and enter your initials as your electronic signature.
5. Review your registered email address for accuracy. Edit if needed.
6. Click Submit to complete your request for paper bill turn off.

1. Open your email.
2. Click on the link provided OR copy and paste the URL provided into your browser.
3. Once the page has loaded, verify that the unique identification number provided to you in the email has been entered in the input field.
   Note: If your unique identification number does not prepopulate on the email verification page, you will need to copy and paste it from the email sent to you.
4. Click Submit. You will now be presented with a confirmation page indicating the success or failure of your request.

1. You live in a service area where this feature is not yet available.
2. Your credit status requires that you pay only by cash. Cash-only customers are not eligible since cash payments cannot be made online.
3. You have not signed up for online payment with E-Bill. Customers who have signed up only to view their bills may not turn off paper billing. If you would like to turn off paper, please add your banking information to your E-Bill User Profile. *You may turn off paper without signing up for online payment if you are signed up for automatic bank draft.
4. You have elected to receive your bills in Spanish. (Spanish language online presentment is not currently available)

1. Go to your User Profile.
   Note: You may also choose to turn on your paper bill for a single account from the Bill Detail page for that account.
2. Click on the Edit button to modify your Account Information. (Paper status indicated on the User Profile should be "Off")
3. Select the Paper Bill checkbox on accounts for which you would like to have paper turned on. Click Submit.
4. Paper bills for selected accounts have now been turned on.

To modify user information and / or banking information:

1. Click on User Profile in the top right navigation menu.
2. Click Edit within the User Information section.
3. Enter user information (e.g., User Name, Password, e-mail, password hint) if necessary.
4. Click Update. The User Profile page will display the updated information you submitted.
5. Click Edit within the Banking Information section. The Banking Information page will display information you previously submitted.
6. Enter new bank ABA Routing Number and checking Account Number (refer to your paper check).
7. Review the information for accuracy.
8. Repeat steps for additional changes if necessary.
9. Changes will appear on the User Profile page.

Energy Aid is a charitable fund that helps the elderly, ill disabled and others in financial need get temporary assistance with their electric bill. Made possible through the generous donations of TXU Energy customers and employees, the Energy Aid fund provides members of your community the means to pay an electric bill they could otherwise not afford. Contributions to Energy Aid are tax-deductible and are not subject to local taxes or other charges.

To make an Energy Aid contribution:

1. From the Pay Bill, Payment Confirmation, Account Summary, or Bill Detail page, click on the Find out more link in the Make Someone's Life Brighter paragraph.
2. Enter the Contribution Date and Amount you wish to contribute to Energy Aid. Click on the Calendar for assistance with Payment Date selection.
3. Click Submit. The Energy Aid Confirmation page displays your confirmation number (print page if desired).
4. Click on the Payment History link to verify the contribution has been scheduled and the confirmation number is correct.

You may cancel your TXU Energy E-Bill Service by deactivating your account. By deactivating, you will no longer have access to any information on the TXU Energy E-Bill site.

To deactivate your service:

1. Click on User Profile in the top right navigation menu.
2. Review the information provided under the Deactivate Service section.
3. Click Deactivate if you wish to do so.
4. Review the information and click the appropriate action button.

Note: By deactivating your service, you will no longer receive your TXU Energy bill online. All scheduled payments will be cancelled at this time. If your current month's payment has not been processed, please send a check payable to TXU Energy.

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If you have additional questions or concerns about TXU Energy E-Bill, the Contact Us page provides assistance. You may wish to refer to the Frequently Asked Questions or Help sections prior to contacting a Customer Service Representative.

To contact Customer Service:

1. Click on Contact Us in the top right navigation menu.
2. Select the appropriate support information from the Contact Us page and either call, write or send an e-mail for support.

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